Privacy Policy

PRIVACY POLICY and TERMS OF USE OF PERSONAL DATA

Foreword

During 2016, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation Data) entered into force. This new Regulation is applicable in Spain as of May 25, 2018 and which has contributed to the adaptation of the entire data protection procedure to this new regulation.

In parallel, this Regulation repeals Organic Law 15/1999 of December 13 as of the same day May 25, 2018, Spain may create or modify an Organic Law for these purposes.

From this organization we apply the Principle of Responsibility Proactive, taking into account a conscious and diligent attitude in in relation to all data processing that we carry out. Therefore, and faithfully complying with current legislation, we intend comply with the same, shelled in the following document, so clear and concise for the user, the process that follow the data that we have or will be provided throughout their relationship with us: analyzing from data collection, maintenance and use of the same , their final destruction, as well as security measures necessary to maintain the privacy of the same.

To understand how Google processes your personal information, you can consult Google’s Privacy and Security site here: https://business.safety.google/privacy.

1. IDENTIFICATION

• Entity: HOLIDAY MAGIC HOTEL SA. – Alcossebre Sea Experience (hereinafter, “Sea Experience“)
• TAX ID: A12429338
• Physical address of the Hotel Establishment: Carrer els Camps 3, 12579 Alcossebre, Castelló (Castellón, Spain)
• Data Protection Officer (DPO): you can contact our DPO through the following means:
  • E-mail: protecciondedatos@casa-azahar.com
  • Postal Address: Ed. El Centro. Urbanización Las Fuentes – ES12579 Alcossebre, Castellón, Spain.
  • Indicating in the reference “Delegado de Protección de Datos”.

2. INFORMATION AND CONSENT.

By accepting this Privacy Policy, you agree to be bound by this Privacy Policy. user is informed and gives his free, informed consent, specific and unequivocal consent for the personal data you provide to be used for the purpose of either through the customer registration form (hotel desk) or through the the web page itself located at the URL www.alcossebreseaexperience.com (hereinafter, the ” Website“) are processed by Sea Experience; as well as the data derived from your navigation (see ANNEX Cookies) and any other data that you may provide in the future to Sea Experience, in a clear and simple way, to facilitate its understanding, determining freely and voluntarily if you wish to provide your personal information to SEA EXPERIENCE.

3. OBLIGATION TO PROVIDE THE DATA.

The data requested in the registration forms both at the reception desk or through the Web Site are, in general, mandatory (unless otherwise specified in the required field ) to fulfill the established purposes. Therefore therefore, if they are not provided or are not provided correctly, will not be able to meet the same, notwithstanding that you can freely view the contents of the Web Site.

4. FOR WHAT PURPOSE WILL SEA EXPERIENCE PROCESS THE USER’S PERSONAL DATA?

Personal data provided through the Website will be processed by SEA EXPERIENCE for the following purposes:

1. Data provided for the realization of reservations, both through the Web Site and contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

• Manage the completion of reservations requested by the user.
• Sending of the confirmation or documentation of the reservation made
• In the event that consent is given, the sending of commercial communications by SeaExperience will not be allowed.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.

2. Data provided to register as a registered user in Sea Experience:

• Manage your registration or cancellation request within the modality chosen by the user.
• Verify that the user complies with the requirements to register in the selected modality, whenever Sea Experience deems it convenient.
• Processing and response to possible requests for information made by the user.
• Search for promotions that fit the needs selected by the user.
• For the sending of personalized commercial communications by Sea Experience.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.

3. Data provided through the Survey Form

• To manage the user’s requests for contact and information through the channels provided for this purpose on the SEA EXPERIENCE websites.
• Management of possible requests for improvement.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.

4. Data provided in the publications in the Official SEA EXPERIENCE Profiles in Social Networks

• Manage the publication of your comments on the Web Site.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.
• In case it is necessary to do so, to check the content of users’ comments and, if necessary, to hide those whose content does not comply with the conditions applicable to the present Web Site at the discretion of SEA EXPERIENCE.

5. Information provided for modification and cancellation of reservations :

• Manage requests for modification or cancellation of your reservation requested by the user to Sea Experience.
• To send you the answer to the request made to SEA EXPERIENCE.
• Perform analysis on the use of the Web Site and check the preferences and behavior of users.

6. Data provided for the sending of the newsletter

• Manage the subscription and/or unsubscription to the Newsletter, carried out through the channel provided on the Sea Experience Web Site.

5. WHAT USER DATA WILL SEA EXPERIENCE PROCESS?

Sea Experience will process the following categories of user data:

1. Data provided for the realization of reservations, both through the Web Site and contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

• Identification data: name, surname, nationality.
• Contact information: e-mail address, telephone number, and current mailing address.
• Transaction data of goods and services in SEA EXPERIENCE: Products and services purchased or in which you show interest.
• Preferences of stay
• Economic, financial and insurance data.
• Other data: data provided by the interested parties themselves in the open fields or through the call made (
• Navigation data.

2. Data provided to register as a registered user in SEA EXPERIENCE:

• Identification data: name, surname, address, nationality.
• Contact information: e-mail address, telephone number.
• User and/or owner identification codes or passwords.
• Employment details: profession, sector.

3. Data provided through the Survey form:

• Identifying data: room occupied during the stay
• Contact information: e-mail address, telephone number.
• Other data: data provided by the interested parties themselves in the open fields of the forms available on the Website or in the attached documents.
• Navigation data.

4. Data provided for publications in SEA EXPERIENCE Official Profiles on Social Networks

• Identification data: first name, last name.
• Contact information: country of residence, e-mail address.
• Navigation data.

5. Data provided for modification and cancellation of reservations:

• Identification data: name, surname, first name
• Contact information: e-mail address, telephone number.
• Transaction data for goods and services
• Economic, financial and insurance data.
• Other data: data provided by the interested parties themselves in the open fields of the forms available on the Website or in the attached documents.
• Navigation data.

6. Data provided for sending Newsletter:

• Identification data: first name, last name.
• Contact information: country of residence, e-mail address.
• Personal characteristics data language.

6. WHAT IS THE LEGITIMACY OF THE PROCESSING OF USER DATA?

The legitimacy of the processing of your personal data will be the following:

1. For the realization of reservations, both through the Website and contact center (phone reservations/booking, email or chat) for individual or group reservations and rooms: the execution of the contract between the parties. For the execution of analysis on the use of the website, the legitimate interest of Sea Experience

2. For the management of the registration as a registered user on the requested consent and, in the event of verification of the user’s compliance with the conditions, as well as for the execution of analyses on the use of the web site, the legitimate interest of SEA EXPERIENCE . However, in case of withdrawal of your consent, this will not affect the lawfulness of the processing previously carried out.

3. For the Survey form : at the consent that is requested in writing at the time of to complete the survey itself and that you can withdraw at any time . However, if you withdraw your consent, this will not affect the lawfulness of the processing previously carried out. For the execution of analysis on the use of the website, the legitimate interest of Sea Experience

4. For the management and publication of comments or publications sent by users on SEA EXPERIENCE’s Official Profiles on Social Networks :at the consent given by the user when becoming a follower or member of the community and, in the event of analysis of the Website, to check the preferences and behaviour of the users, as well as to monitor the content of the comments, legitimate interest of SEA EXPERIENCE. In case you withdraw your consent to the processing of your comments, the same will be removed by SEA EXPERIENCE from the publication.

5. For the modification and/or cancellation of your reservation on the execution of the contract between the parties. For the execution of analysis on the use of the site, the legitimate interest of SEA EXPERIENCE.

6. For the sending of the Newsletter: in the consent given by the user, to validate via email confirmation of subscription

The consents obtained for the above-mentioned purposes are independent , so the user can revoke only one of them without affecting the others. To revoke such consent, the User may contact SEA EXPERIENCE through the following channels: protecciondedatos@casa-azahar.com

7. WITH WHICH RECIPIENTS WILL THE USER’S DATA BE SHARED?

The user’s data may be communicated to:

1. Data provided for the realization of reservations, both through the Web Site and contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

• Companies integrated in SEA EXPERIENCE, all dedicated to the hotel sector, will need to have access to your data for the correct provision of the services selected and contracted.

2. Data provided to register as a registered user in Sea Experience:

• Companies integrated in SEA EXPERIENCE, solely for internal administrative purposes and/or for the purposes indicated above.

3. Data provided through the Survey Form

• Companies integrated in SEA EXPERIENCE, solely for internal administrative purposes and/or for the purposes indicated above.

4. Data provided for publications in SEA EXPERIENCE Official Profiles in Social Networks:

• The data voluntarily provided by the user will be published in the channel of the corresponding Social Network, so they will be accessible and visible to any user who accesses it.

5. Data provided for modification and cancellation of reservations:

• Companies integrated in SEA EXPERIENCE, all dedicated to the hotel sector, will need to have access to your data for the correct provision of the selected services .

6. Data provided for sending Newsletter,

• They will not be disclosed to third parties.

Additionally, the data may be accessible by Sea Experience‘s suppliers, being such access necessary for the proper fulfillment of the legal obligations and/or the purposes indicated above. These suppliers will not process your data for their own purposes that have not been previously informed by Sea Experience.

8. INTERNATIONAL DATA TRANSFERS

We inform you that your data will NOT be transferred to third countries.

9. CONSERVATION OF DATA

Your data will be kept for the following periods:

1. Data provided for the realization of reservations, both through the Website and contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms: will be retained during the contractual relationship and, once completed, during the period of prescription of legal actions that may arise from it.

2. Data provided to register as a registered user of Sea Experience: as long as the user does not revoke the consent given. Notwithstanding , in case of withdrawal of consent, this will not affect the lawfulness of the processing previously carried out.

3. Data provided through the Survey form : The data will be kept as long as the user does not revoke the consent given by . However, if you withdraw your consent, this will not affect the lawfulness of the processing previously carried out.

4. Data provided for publications in SEA EXPERIENCE Official Profiles on Social Networks: The data will be kept as long as the user does not revoke the consent given.

5. Data provided for the modification and cancellation of reservations: will be retained during the contractual relationship and, once the same, during the period of limitation of legal actions that may arise from it.

6. Data provided for sending Newsletter: will be kept as long as the user does not revoke the consent given for this purpose. However, if you withdraw your consent, this will not affect the lawfulness of the processing previously carried out.

10. USER’S RESPONSIBILITY.

The user:

• You guarantee that you are over eighteen (18) years of age and that the data you provide to SEA EXPERIENCE are true, accurate, complete and updated. To these effects, the user is responsible for the veracity of all the data that he/she communicates and will keep the information provided conveniently updated, so that it corresponds to his/her real situation.
• He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, if he/she does so, of the aspects contained in this document. He/she also guarantees that he/she has obtained their authorization to provide their data to SEA EXPERIENCE for the aforementioned purposes.
• You will be liable for any false or inaccurate information provided by through the Website and for any damages, direct or indirect, caused to SEA EXPERIENCE or to third parties.

11. EXERCISE OF RIGHTS.

The user may send a letter to SEA EXPERIENCE, to the e-mail address indicated in the heading of this Policy, attaching a photocopy of his/her identity document, at any time and free of charge, to , in order to:

• To revoke the consents granted.
• Obtain confirmation as to whether or not SEA EXPERIENCE is processing personal data concerning the user.
• Access to your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Obtain from SEA EXPERIENCE the limitation of data processing when fulfills any of the conditions foreseen by the regulations of data protection.
• Request the portability of the data provided by the User in those cases provided for in the regulations.
• Contact SEA EXPERIENCE’s DPO at the following address: protecciondedatos@casa-azahar.com
• To file a complaint regarding the protection of his/her personal data with the Spanish Data Protection Agency at address Calle de Jorge Juan, 6, 28001 Madrid, when the interested party considers that SEA EXPERIENCE has violated the rights recognized by the applicable data protection regulations.

12. SECURITY MEASURES

SEA EXPERIENCE will at all times treat the user’s data as absolutely confidential and will keep the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations , adopting for this purpose the necessary technical and organizational measures to guarantee the security of your data and to avoid their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

APPENDIX: Use of Cookies

Part of the personalization services of the SEA EXPERIENCE Web Site uses cookies. A cookie is a very small text file that a web server can save on a computer’s hard drive to store some information about the user. It can only be read by the website that sent it to your computer. Normally websites use cookies to obtain statistical information about their web pages, and analyze the behavior of their customers. A cookie is not an executable file and cannot propagate or contain a virus, and cannot be longer than 4,000 characters.

SEA EXPERIENCE uses its own or third-party cookies exclusively for the purpose of compiling statistics on the use of its website . The information that SEA EXPERIENCE stores on your computer through this mechanism consists only of a number that identifies a user, in addition to preferences such as preferred browsing language, and the date on which the cookie was deposited. This will allow us to recognize you on your next visits to our website. It does not contain any personal data, financial or health information. You can configure your browser to accept, or not, the cookies you receive or to have the browser warn you when a server wants to save a cookie:

• If you are using Google Chrome, under the “Settings” menu option, select Advanced Settings and access the Privacy and Security options.
• If you are using Microsoft Internet Explorer, under the View menu option, select Internet Options and go to Advanced Options.
• If you are using Netscape, in the Edit menu option, select Preferences, and go to the Advanced category.

SEA EXPERIENCE thanks you for activating the acceptance of cookies, this helps us to obtain more accurate data that allows us to improve the content and the design of our website to adapt it to your preferences.

SEA EXPERIENCE may also log your IP addresses to diagnose any problems with our server, to administer our website and to analyze user trends.

Complaints Channel

This channel provides the opportunity to communicate serious matters in a secure and confidential manner, either anonymously or by providing your name if you prefer.

You may report any activity that you consider inappropriate, unethical, illegal or in violation of internal policies. Human Resources issues should not be reported through this system. If you have concerns or problems in this area, we encourage you to speak directly with Alcossebre Sea Experience management.

Link to myReport!n: myReport!n

Harassment Protocol

Below, we present the protocol of action against sexual harassment, harassment based on sex, and moral harassment in the workplace. This document reflects the commitment of Holiday Magic Hotel S.A. in the year 2024.

At Holiday Magic Hotel S.A., we are firmly committed to adopting all necessary measures to prevent and address any situation of sexual harassment, harassment based on sex, moral harassment, and any form of discriminatory harassment within our work environment. We understand that these behaviors constitute serious attacks against personal dignity and the fundamental rights of individuals.

Our priority is to ensure a safe, respectful work environment, free from any form of harassment, thus promoting the well-being of all our employees. We ensure a proactive and determined approach in the prevention, detection, and treatment of these situations, to protect the integrity and mutual respect among all members of our work community.

This protocol is available for download here, as part of our transparent and accessible commitment to a work culture of respect, inclusion, and safety for all.