Privacy Policy - Alcossebre Sea Experience

PRIVACY POLICY and CONDITIONS OF USE OF PERSONAL DATA

Prologue

During the year 2016, REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which repeals Directive 95/46/EC (General Regulation for the Protection of Data). This new Regulation is applicable in Spain from May 25, 2018 and that has contributed to the adaptation of the entire data protection procedure to this new regulation.

At the same time, this Regulation repeals Organic Law 15/1999 of 13 December starting on the same day, May 25, 2018, Spain being able create or modify an Organic Law for these purposes.

From this organization we apply the Principle of Responsibility Proactive, taking into account a conscious and diligent attitude in in relation to all the data processing that we carry out. By Therefore, and faithfully complying with current legislation, we intend comply with it, outlined in the following document, in a manner clear and concise for the user, the process followed by the data that we have or are facilitating throughout their relationship with us: analyzing from data collection, maintenance and use of the themselves, their final destruction, as well as the security measures necessary to maintain their privacy.

1. IDENTIFICATION

Entity: HOLIDAY MAGIC HOTEL SA. – Alcossebre Sea Experience (hereinafter, “Sea Experience”)
NIF: A12429338
Physical address of the Hotel Establishment: Carrer els Camps 3, 12579 Alcossebre, Castelló (Castellón, Spain)
Data Protection Officer (DPO): you can contact our DPO through the following means:
- Email: protecciondedatos@casa-azahar.com
- Postal Address: En. Center. Las Fuentes Urbanization – ES 12579 Alcossebre, Castellón, Spain.
- Indicating in the reference “Data Protection Officer”.

2. INFORMATION AND CONSENT.

By accepting this Privacy Policy, the user is informed and gives free, informed consent, specific and unambiguous so that the personal data you provide are well either through the customer registration form (hotel counter) or the web page itself located at the URL www.alcossebreseaexperience.com (hereinafter, the “Website”) are treated by Sea Experience; as well as the data derived from your navigation (see ANNEX Cookies) and any other data that you may provide in the future to Sea Experience., in a clear and simple way, to facilitate its understanding, determining freely and voluntarily if you wish to provide your personal data to SEA EXPERIENCE.

3. MANDATORY TO PROVIDE THE DATA.

The data requested in the Registration forms both in the reception desk or through the Website are general, mandatory (unless the required field specifies otherwise). contrary) to fulfill the established purposes. For the Therefore, if they are not provided or are not provided correctly, they will not The same may be attended to, without prejudice to the fact that you will be able to view freely the content of the Website.

4. FOR WHAT PURPOSE WILL SE EXPERIENCE PROCESS THE USER’S PERSONAL DATA?

The personal data provided through the Website will be processed by SEA EXPERIENCE in accordance with the following purposes:

1. Data provided for the realization of reservations, both through the Website and the contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

Manage the making of reservations requested by the user
Sending confirmation or documentation of the reservation made
In the event of giving consent, the sending of commercial communications by Sea Experience
Carry out analysis on the use of the Website and check the preferences and behavior of users.

2. Data provided to register as a registered user in Sea Experience:

Manage your registration or cancellation request within the modality chosen by the user.
Verify that the user meets the requirements to register within the selected modality, whenever Sea Experience considers it appropriate.
Processing and response to possible requests for information made by the user.
Search for promotions that fit the needs that the user selects.
For the sending of personalized commercial communications by Sea Experience.
Carry out analysis on the use of the Website and check the preferences and behavior of users.

3. Data provided through the Surveys form

Manage contact requests and user information through the channels provided for this purpose on the SEA EXPERIENCE websites.
Management of possible improvement requests raised.
Carry out analysis on the use of the Website and check the preferences and behavior of users.

4. Data provided in the publications in the SEA EXPERIENCE Official Profiles on Social Networks

Manage the publication of your comments on the Website.
Carry out analysis on the use of the Website and check the preferences and behavior of users.
If this is necessary, carry out a control of the content of user comments and, where appropriate, hide those whose content does not comply with the conditions applicable to the This Website at the discretion of SEA EXPERIENCE.

5. Data provided for the modification and cancellation of reservations:

Manage requests for modification or cancellation of your reservation requested by the user to Sea Experience.
Send the response to the request submitted to SEA EXPERIENCE.
Carry out analysis on the use of the Website and check the preferences and behavior of users.

6. Data provided for the sending of the Bulletin-Newsletter

Manage the subscription and/or unsubscription of the Newsletter, carried out through the channel provided on the Sea Experience Website.

5. WHAT USER DATA WILL SEA EXPERIENCE PROCESS?

Sea Experience will process the following categories of user data:

1. Data provided for the realization of reservations, both through the Website and the contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

Identification data: name, surname, nationality.
Contact information: email address, phone number, and updated postal address
Transaction data for goods and services in SEA EXPERIENCE: Products and services purchased or in which you show interest.
Stay preferences
Economic, financial and insurance data.
Other data: data provided by the interested parties themselves in the open fields or through the call made
Navigation data.

2. Data provided to register as a registered user in SEA EXPERIENCE:

Identification data: name, surname, address, nationality.
Contact details: email address, phone number.
User and/or owner identification codes or keys.
Employment detail data: profession, sector.

3. Data provided through the Survey form:

Identification data: room occupied during the stay
Contact details: email address, phone number.
Other data: data provided by the interested parties themselves. open fields of the forms provided on the Website or in the attachments.
Navigation data.

4. Data provided for publications in the SEA EXPERIENCE Official Profiles on Social Networks

Identification data: name, surname.
Contact details: country of residence, email address
Navigation data.

5. Data provided for the modification and cancellation of reservations:

Identification data: name, surname
Contact details: email address, phone number.
Goods and services transaction data
Economic, financial and insurance data.
Other data: data provided by the interested parties themselves. open fields of the forms provided on the Website or in the attachments.
Navigation data.

6. Data provided for sending the Newsletter:

Identification data: name, surname.
Contact details: country of residence, email address
Personal characteristics data: language.

6. WHAT IS THE LEGITIMATION OF THE PROCESSING OF USER DATA?

The legitimacy of the processing of your personal data will be the following:

1. For therealization of reservations, both through the Website and contact center (telephone reservations/booking, email or chat) for individual or group reservations and rooms: the execution of the contract between the parties. For the execution of analysis on the use of the website, interest legit from Sea Experience

2. For the management of registration as a registered user in the consent requested and, in cases of verification compliance with the conditions by the user, as well as for the execution of analysis on the use of the website, interest legitimate SEA EXPERIENCE. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously.

3. For the Survey form: the consent that is requested in writing at the time of complete the survey itself and which you can withdraw at any time. moment. However, if you withdraw your consent, this will not will affect the legality of the treatments carried out previously. To carry out analysis on the use of the website, the interest legit from Sea Experience

4. For the management and publication of comments or publications sent by users on the Official SEA EXPERIENCE Profiles on Social Networks: the consent given by the user when becoming a follower or member of the community and, in the cases of execution of analysis of the Website, check the preferences and behaviors of the users, as well as controlling the content of the comments, legitimate interest of Sea Experience. If you withdraw your consent to the publication of comments, it will be hidden by SEA EXPERIENCE from the publication.

5. For the modification and/or cancellation of your reservation in the execution of the contract between the parties. For the execution of analysis of the use of the website, the legitimate interest of SEA EXPERIENCE.

6. For the sending of the Bulletin-Newsletter: in the consent given by the user, when validating the subscription confirmation via email

The consents obtained for the aforementioned purposes are independent so the user can revoke only one of them, not affecting others. To revoke said consent, the User You can contact SEA EXPERIENCE through the following channels: protecciondedatos@casa-azahar.com

7. WITH WHICH RECIPIENTS WILL USER DATA BE SHARED?

User data may be communicated to:

1. Data provided for the realization of reservations, both through the Website and the contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms:

Companies integrated into SEA EXPERIENCE, all dedicated to the hotel sector, will need have access to your data for the correct provision of services selected and hired

2. Data provided to register as a registered user in Sea Experience:

Companies integrated into SEA EXPERIENCE, solely for internal administrative purposes and/or for the purposes indicated above.

3. Data provided through the Surveys form

Companies integrated into SEA EXPERIENCE, solely for internal administrative purposes and/or for the purposes indicated above.

4. Data provided for publications in SEA EXPERIENCE Official Profiles on Social Networks:

The data voluntarily provided by the user will be published in the channel of the corresponding Social Network, so they will be accessible and visible to all users who access it.

5. Data provided for the modification and cancellation of reservations:

Companies integrated into SEA EXPERIENCE, all dedicated to the hotel sector, will need have access to your data for the correct provision of services selected.

6. Data provided for sending the Newsletter,

They will not be communicated to third companies.

Additionally, the data may be accessible by Sea Experience providers, said access being necessary for the proper compliance with the legal obligations and/or the purposes indicated above. These providers will not process your data for their own purposes that do not have been previously informed by Sea Experience.

8. INTERNATIONAL DATA TRANSFERS

We inform you that your data will NOT be transferred to third countries.

9. DATA CONSERVATION

Your data will be kept for the following periods:

1. Data provided for the realization of reservations, both through the Website and the contact center (phone reservations/booking, email or chat) for individual reservations or of groups and rooms: they will be kept during the relationship contractual and, once it has ended, during the term of prescription of legal actions that may arise from it.

2. Data provided to register as a registered user in Sea Experience: as long as the user does not revoke the consent given. No However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously.

3. Data provided through the Survey form: The data will be kept as long as the user does not revoke the consent granted. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously.

4. Data provided for publications on the SEA EXPERIENCE Official Profiles on Social Networks: The data will be kept as long as the user does not revoke the consent granted.

5. Data provided for the modification and cancellation of reservations: will be kept during the contractual relationship and, once terminated the same, during the period of prescription of the legal actions that can be derived from it.

6. Data provided for sending the Newsletter: will be kept as long as the user does not revoke the consent given for this purpose. However, if you withdraw your consent, this will not affect the legality of the treatments carried out previously.

10. USER RESPONSIBILITY.

The user:

You guarantee that you are over eighteen (18) years of age and that the data provided to SEA EXPERIENCE are true, accurate, complete and up-to-date. TO For these purposes, the user is responsible for the veracity of all data. to communicate and keep the information conveniently updated provided, in such a way that it responds to your real situation.
You guarantee that you have informed the third parties of whom you provide your data, if any, of the aspects contained in this document. Likewise, you guarantee that you have obtained your authorization to facilitate your data to SEA EXPERIENCE for the stated purposes.
You will be responsible for false or inaccurate information that provided through the Website and direct damages or indirect, that this causes to SEA EXPERIENCE or to third parties.

11. EXERCISE OF RIGHTS.

The user can send a letter to SEA EXPERIENCE, to the email address postal address indicated in the header of this Policy, attaching photocopy of your identity document, at any time and in a manner free, for:

Revoke the consents granted.
Obtain confirmation about whether SEA EXPERIENCE is processing personal data that concerns the user or not.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Obtain from SEA EXPERIENCE the limitation of data processing when any of the conditions provided for in the regulations of Data Protection.
Request the portability of the data provided by the User in those cases provided for in the regulations.
Contact the SEA EXPERIENCE DPO through the following address: protecciondedatos@casa-azahar.com
File a complaint regarding the protection of your data personal information before the Spanish Data Protection Agency in the address Calle de Jorge Juan, 6, 28001 Madrid, when the interested party considers that SEA EXPERIENCE has violated the rights recognized by the applicable data protection regulations.

12. SECURITY MEASURES

SEA EXPERIENCE will process user data at all times in a manner absolutely confidential and maintaining the mandatory duty of secrecy regarding them, in accordance with the provisions of the regulations of application, adopting for this purpose the measures of a technical and necessary organizational measures to guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

ANNEX: Use of Cookies

Part of the personalization services of the SEA EXPERIENCE Website is the use cookies. A cookie is a very small text file that a web server can save to a computer’s hard drive to storesome type of information about the user. It can only be read by website that sent it to the team. Typically websites use cookies to obtain statistical information about your web pages, and analyze the behavior of your customers. A cookie is not a file executable nor can it propagate or contain a virus, and cannot have a length greater than 4,000 characters.

SEA EXPERIENCE uses its own or third-party cookies with the exclusive purpose of preparing statistics on the use of your website. The information that SEA EXPERIENCE stores on your computer through this mechanism It consists solely of a number that identifies a user, in addition to preferences such as the preferred browsing language, and the date on which that the cookie was deposited. This will allow you to be recognized in your next visits to our website. Does not contain any personal data, economic or health information. You can configure your browser to accept, or not, the cookies you receive or so that the browser warn when a server wants to save a cookie:

If you use Google Chrome, in the “Settings” menu option, selecting Advanced Settings and accessing the settings options Privacy & Security.
If you use Microsoft Internet Explorer, in the View menu option, selecting Internet Options and accessing Advanced Options.
If you use Netscape, in the Edit menu option, selecting Preferences, and accessing the Advanced category.

SEA EXPERIENCE thanks you for activating the acceptance of cookies, this will help us helps obtain more accurate data that allows us to improve content and the design of our website to adapt it to your preferences.

SEA EXPERIENCE may also record your IP addresses to diagnose any problem with our server, to administer our page website and to analyze user trends.